Custom AI agents that handle customer enquiries, qualify leads, book appointments, and answer questions — 24 hours a day, 7 days a week. Trained on your business, branded to match.
Custom quote based on scope · 1-3 week delivery · Free audit
AI agents are autonomous software programs that handle customer inquiries, qualify leads, and automate repetitive tasks 24/7 without human intervention. Perth businesses using AI agents report 60-80% reduction in response times and 3-5x improvement in lead capture rates. Forge & Lever builds custom AI agents tailored to your industry and workflows.
Before vs after
| Metric | Before AI Agent | After AI Agent | Improvement |
|---|---|---|---|
| Average response time | 4 hours | 8 seconds | 1,800x faster |
| After-hours enquiries handled | 0% | 100% | Full 24/7 coverage |
| Leads captured from visitors | 2-5% | 15-30% | 6x more leads |
| Time on repetitive questions | 10+ hrs/week | < 1 hr/week | 90% reduction |
What we build
Answers product questions, handles complaints, provides support — trained on your FAQs and knowledge base. Available 24/7, never calls in sick. Salesforce reports that 84% of IT leaders say AI will help their organisation serve customers better (Salesforce State of IT, 2024; verified March 2026).
Built with LangChain and CrewAI frameworks, it engages every website visitor, asks qualifying questions, captures contact details, and books meetings with your team. No lead left behind.
Checks your calendar availability, books appointments, sends confirmations and reminders — no back-and-forth emails required.
Answers your team's questions using your SOPs, policies, and documentation — like having a senior employee available 24/7.
Gartner predicts that 80% of enterprises will have used generative AI APIs or deployed generative AI-enabled applications by 2026 (Gartner, 2024; verified March 2026). Businesses deploying AI agents now are building a competitive advantage that compounds over time.
How it works
We feed your AI agent everything it needs to know — your services, pricing, FAQs, processes, and brand voice. Using models from OpenAI and Anthropic Claude, it learns your business inside and out.
Your AI agent goes live on your website (and optionally WhatsApp, SMS, or email), hosted securely on AWS or Google Cloud Platform. It starts handling enquiries immediately, with human escalation for complex issues.
We monitor conversations, identify gaps in knowledge, and continuously improve your agent's responses. Monthly performance reports show exactly how it's performing.
"The most important thing about AI is that it's going to make every person more productive. It's going to help us be better at everything we do."
— Satya Nadella, CEO, Microsoft
We built an AI receptionist for a Perth plumbing business. It answers calls, quotes jobs, and books appointments — without a human on the line.
Want to see how an AI agent could handle calls for your business? Book a free audit and we'll show you a live demo tailored to your industry.
We build this same technology for businesses like yours. Call 0477 014 414 to discuss.
Common questions
AI agents understand context and reason about customer needs, while traditional chatbots follow rigid scripts and pattern-match keywords. Our agents learn from your business knowledge base and handle complex multi-step conversations naturally, delivering human-quality responses 24/7.
The result is dramatically higher resolution rates -- typically 70--80% of enquiries handled without human intervention.
AI agent costs vary by complexity, but most Perth SMB projects range from $2,500 for a basic customer support agent to $8,000+ for multi-channel agents with CRM integration. Every project is fixed-price with delivery in 1--3 weeks.
Book a free audit and we'll give you a clear proposal based on your specific needs.
Yes -- AI agents are trained on your specific business knowledge, product details, and policies. For questions they can't answer confidently, they automatically escalate to your team with full conversation context so the customer never has to repeat themselves.
This means your team only handles the genuinely complex enquiries, saving hours of repetitive work each week.
No. Modern AI agents are conversational and natural -- we train yours with your brand voice, terminology, and communication style. Most customers won't realise they're talking to AI, because the agent mirrors how your best team members actually communicate.
You review and approve the agent's personality before launch.
Absolutely. We connect AI agents to your calendar for booking, CRM for lead capture, email for follow-ups, and most business software including Xero, HubSpot, and Google Workspace — using integration platforms like n8n, Make, and Zapier. Everything works together as one integrated system.
For broader process automation beyond AI agents, see our workflow automation services.
Not sure if AI is right for your business?
Take the free 2-minute AI Readiness Quiz →Book a free AI audit. We'll assess your needs and show you exactly how an AI agent can save your team time and capture more leads.